Refund and Returns Policy for Crispymavel

Effective Date: November 28, 2024

At Crispymavel, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we are here to help. Please read our Refund and Returns Policy to understand the steps and conditions for returning or exchanging an item.

1. Returns Process

If you are not satisfied with your purchase, you may return the item within 30 days from the date of delivery. To initiate a return:

  • Contact our customer service team at [email protected] to request a Return Authorization (RA) number.
  • Include your order number, a description of the item, and the reason for the return.
  • We will provide you with instructions on how to return the product to us.

Returned items must be in new, unused, and resalable condition with all original packaging, tags, and labels intact. Any item that has been used, damaged, or altered cannot be returned.

2. Refund Process

Once we receive the returned item and confirm that it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note:

  • Refunds may take 5-7 business days to process after receiving your return.
  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).
  • If you received free shipping on your order and the total value of the returned items reduces your order below the free shipping threshold, we may deduct the original shipping cost from your refund.

3. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the replacement item. We are happy to assist you with your exchange, but please note that exchanges are subject to product availability.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Clearance or final sale items
  • Personalized or custom products
  • Opened or used toys (except in the case of manufacturing defects)

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team at [email protected] within 7 days of receiving the product. We will arrange for a return, exchange, or full refund, depending on the circumstances. Please include photos of the damage or defect to help us process your request faster.

6. Shipping and Return Costs

You are responsible for the cost of return shipping, except in cases where the item is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your returned item is received.

For domestic returns, the shipping costs typically range from $5 to $10, depending on the size and weight of the item. International returns may incur higher shipping fees.

7. International Returns

For international customers, please note that you are responsible for any duties, taxes, and shipping fees associated with returning items. Returns from international locations may take longer to process.

8. Contact Us

If you have any questions or need assistance with returns or refunds, please reach out to our customer service team:

Final Notes

At Crispymavel, we want you to be completely satisfied with your purchase. If you encounter any issues, please don’t hesitate to contact us. We’re here to help and ensure a hassle-free return and refund experience.

Thank you for shopping with Crispymavel!